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Frequently Asked Questions
Find quick answers to common questions about Willtick.ai
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Whether you’re new to Willtick or exploring our plans, features, or data protection, you’re in the right place. Browse the answers for quick insights — and if you still have questions, our friendly team is just a message away.
What is Willtick.ai and who is it for?
Willtick.ai uses AI to automate and optimize staff rostering for healthcare institutions, clinics, and other shift-based organizations. Team managers and HR managers can generate compliant work schedules instantly.
How many people can I include in a schedule?
You can include as many employees as needed in a single schedule. The platform has been tested with rosters ranging from a few individuals to several hundred staff.
Can I assign one employee to multiple departments or shifts?
Yes, Willtick.ai supports scheduling employees across different departments and shifts within a single roster period, ensuring all labour code constraints are respected.
Is Willtick.ai available as a mobile app?
Currently, Willtick.ai is accessible via any modern web browser on desktop, laptop, or tablet. A dedicated mobile app is planned for future releases.
How do I get started with Willtick.ai?
You can sign up for a free demo account on our website. Simply import your staff data using our Excel template, and the AI will generate a compliant roster within minutes.
What do I need to prepare before using Willtick.ai?
Prepare your staff list and shift preferences using the provided Excel template. The template ensures smooth import and optimal results from the Willtick.ai
What if my Excel file is rejected or import fails?
The system will provide detailed feedback if your import file contains errors or missing data. We recommend using our template, but if you need help, our support team can assist you with data formatting.
How does the token system work?
Tokens are used each time you generate or export a new roster. The number of tokens required depends on the number of employees in your schedule. You can top up tokens via the billing page.
What happens if I run out of tokens?
If you have no tokens left, you will not be able to create or export new rosters until you purchase more. Demo accounts have a limited number of free tokens for testing.
What payment methods are accepted?
Willtick.ai accepts secure payments via Stripe, supporting major credit and debit cards.
Can I upgrade, downgrade, or cancel my subscription at any time?
Yes. You can manage your subscription directly from your dashboard. You may upgrade, downgrade, or cancel your plan at any time. Unused tokens will remain available until they are consumed or expire (see terms).
Are my schedules and data saved?
Yes, but only last version of a schedule are securely saved to your account. You can access, review, and export it at any time.
What data do you store, and how is it protected?
Willtick.ai stores only necessary scheduling data such as staff names, roles, assignments, and availability. All data is encrypted in transit and at rest, stored in the EU, and protected under GDPR regulations.
Which labour codes and legal rules does Willtick.ai support?
Willtick.ai is built to comply fully with the Lithuanian Labour Code, including rules on work hours, rest, night shifts. For custom requirements or other jurisdictions, contact our team.
How do I provide feedback or suggestions for improvement?
Just use the integrated Chat messenger to contact our team in real time.
How can I get support or report a problem?
You can contact our support team via the in-app chat or email. For critical issues, we recommend using the priority support channel listed in your dashboard.
Who can access my data and schedules?
Only authorized users from your organization, based on your account’s role settings. Willtick.ai staff have restricted access solely for support purposes, under strict GDPR and privacy policies.
