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WILLTICK TERMS OF SERVICE
1. CONCLUSION OF THE AGREEMENT AND CONSENT
1.1. We are UAB Willtick (hereinafter – Willtick), a company registered in Lithuania at Savanorių pr. 178A, Kaunas, Lithuania.
1.2. We manage the website https://willtick.ai/ (hereinafter – the Website), as well as all other related products and services that refer or link to these legal terms (hereinafter – the Legal Terms) (collectively – the Services). These Legal Terms, together with the registration or purchase selection on the Website (including the acquisition of tokens and/or a subscription plan) and the Privacy Policy, constitute a single binding legal agreement (hereinafter – the Agreement).
1.3. You can contact us by phone at +370 615 47198, by email at info@willtick.ai, or at the address Savanorių pr. 178A, Kaunas, Lithuania.
1.4. This Agreement is a legally binding service agreement concluded between Willtick and a natural or legal person who uses the Services in their own name or on whose behalf a properly authorized representative acts (hereinafter – the Client).
1.5. If you use the Services on behalf of a legal entity, you confirm and warrant that you have the right to represent such legal entity and to enter into the Agreement on its behalf. In such a case, the Agreement is considered concluded with that legal entity and not with you personally.
1.6. By using the Services (including registration, checking a box, clicking a button, or making a purchase), the Client confirms that they have read, understood, and agree to abide by all these Legal Terms.
1.7. If you do not agree with all these Legal Terms, you are prohibited from using the services and must immediately cease their use.
1.8. Willtick informs the Client in advance of significant changes to the Services or Legal Terms. Changes take effect on the date specified in the notice, but not earlier than their publication on the Website and/or Platform. If the Client does not agree with the changes, they have the right to terminate the use of the Services (and, if applicable, the Agreement) before the changes take effect. If the Client continues to use the Services after the changes take effect, it is considered that the Client agrees to the changes.
1.9. The Services may only be used by persons at least 18 years of age; persons under 18 are prohibited from using the Services and/or registering.
2. SERVICES
2.1. Willtick provides a cloud-based Software-as-a-Service (SaaS) platform based on artificial intelligence, designed for work scheduling, shift planning, optimization, and the automation of related personnel management processes.
2.2. The Platform is provided as a support tool for the Client’s decision-making. Willtick does not provide legal, accounting, or personnel management consultations and does not guarantee that the results generated by the Platform will automatically comply with all legal acts, collective agreements, or internal rules applicable to a specific Client. The Client must independently evaluate the suitability of generated schedules before applying them in practice.
2.3. The operation of the Platform is based on the data provided by the Client. The Client is responsible for the accuracy, completeness, and legality of all data uploaded to the Platform. Willtick is not responsible for decisions or consequences arising from inaccurate, incomplete, or illegal data provided by the Client.
2.4. The Client assumes responsibility for compliance with labor law requirements, including working and rest hours.
2.5. The Services are intended for business purposes within the Client’s internal operations. By using the Services, the Client confirms that they are acting within the scope of their professional or commercial activity.
2.6. The Client acknowledges and agrees that when using the Services, they may upload and process special categories of personal data as defined in Article 9 of the General Data Protection Regulation (EU) 2016/679, as well as other sensitive information. In such a case, the Client acts as the data controller and Willtick acts as the data processor, processing data only on behalf of the Client and according to their instructions. The Client confirms that they have a valid legal basis for processing such data, ensures the fulfillment of all obligations to data subjects, and assumes full responsibility for the legality, validity, and proportionality of such data. Willtick is not responsible for the content of the data uploaded by the Client, its legality, the basis for processing, or compliance with applicable laws, except where liability arises due to Willtick’s fault in performing the data security obligations provided for in this Agreement.
2.7. The Client must use the Services in compliance with applicable laws. If the Client uses the Services from another country, they are responsible for compliance with local laws.
2.8. Willtick reserves the right to improve, change, or update the Services at any time to ensure their functionality, security, and quality.
3. INTELLECTUAL PROPERTY RIGHTS
3.1. All intellectual property related to the Services, including but not limited to software code, algorithms, AI models, databases, functionality, software, system architecture, design, user interface, texts, graphics, logos, trademarks, service marks, documentation, and other content (hereinafter – Content), belongs to Willtick or its licensors and is protected by copyright, trademark, trade secret, and other intellectual property laws. Nothing in this Agreement grants the Client any ownership rights to any part of the Content or Services.
3.2. Subject to the terms of this Agreement, Willtick grants the Client a limited, non-exclusive, non-transferable, royalty-free (except for paid plans), revocable right to use the Services for the Client’s internal business purposes.
3.3. This license does not grant the right to: copy, modify, decompile, reproduce, or otherwise attempt to extract the software code of the Services; create derivative products; sublicense, rent, resell, or otherwise commercialize the Services; use the Services for creating competitive products or for market analysis.
3.4. All trademarks, logos, names, and design elements used in the Services are the property of Willtick or its partners. Their use without the prior written consent of Willtick is prohibited.
3.5. The Client retains all ownership rights to their uploaded data. However, the Client grants Willtick the right to manage, store, process, and use this data solely for the purposes of providing, improving, securing, and supporting the Services, in accordance with the Privacy Policy.
3.6. If the Client provides suggestions, ideas, feedback, or other comments about the Services, the Client grants Willtick an unlimited, irrevocable, royalty-free right to use such information for the purposes of improving the Services, marketing, and business development.
4. USE OF THE SERVICES
4.1. Subject to the terms of this Agreement, Willtick grants the Client a limited, non-exclusive, non-transferable, and at any time (at Willtick’s discretion) revocable right to use the Services for the Client’s internal business purposes.
4.2. This license grants the right to:
4.2.1. Log in to the Platform;
4.2.2. Use its functionality;
4.2.3. View, download, and/or print the documentation or information provided in the Services, if necessary for the Client’s internal activities.
4.3. The Client shall not, directly or indirectly:
4.3.1. Copy, modify, adapt, translate, decompile, disassemble, or attempt to reproduce the software code, algorithms, or AI models of the Services;
4.3.2. Create derivative products based on the Services;
4.3.3. Resell, sublicense, rent, transfer, or otherwise commercialize the Services;
4.3.4. Use the Services to create competitive products, solutions, or services;
4.3.5. Use the Services other than as provided in this Agreement.
4.4. No part of the Services, Content, or Marks may be copied, reproduced, aggregated, transferred, uploaded, published, publicly displayed, transmitted, distributed, sold, licensed, or otherwise used without Willtick’s prior written consent.
4.5. If the Client wishes to use the Services, Content, or Marks other than as permitted under this Agreement, the Client must submit a written request via email to info@willtick.ai. Granting consent is at Willtick’s discretion.
4.6. Willtick reserves all rights not expressly granted to the Client under this Agreement.
4.7. Any violation of this section or intellectual property rights is considered a material breach of the Agreement and entitles Willtick to immediately suspend or terminate the Client’s access to the Services without separate notice.
5. CLIENT DATA AND RESPONSIBILITY
5.1. By submitting any data, documents, texts, or other information through the Services (hereinafter – Submissions), the Client confirms and warrants that:
5.1.1. All Submissions are legal, accurate, and not misleading;
5.1.2. Submissions do not violate the rights of third parties, including intellectual property, privacy, or personal data protection rights;
5.1.3. The Client has all necessary rights, consents, and authorizations to provide the Submissions;
5.1.4. Submissions are not confidential information, unless a separate written confidentiality agreement has been concluded with Willtick;
5.1.5. Submissions do not include illegal, discriminatory, hate-inciting, defamatory, threatening, deceptive, or otherwise unlawful content.
5.2. The Client undertakes to indemnify Willtick for all losses, damages, claims, fines, and reasonable legal costs incurred due to:
5.2.1. Violation of this section;
5.2.2. Violation of third-party intellectual property or other rights;
5.2.3. Violation of applicable laws related to the Client’s Submissions.
6. CLIENT OBLIGATIONS AND WARRANTIES
6.1. By using the Services, the Client represents and warrants that:
6.1.1. All registration, account, and payment information is true, accurate, current, and complete;
6.1.2. The Client will ensure the continuous updating of such information;
6.1.3. The Client has the right to enter into this Agreement and use the Services for their professional or commercial purposes;
6.1.4. The Client acts in the name of their business and at their own risk;
6.1.5. The Client will use the Services only for lawful purposes;
6.1.6. The Client will not use the Services by automated means (bots, scripts, mass query systems) unless Willtick has expressly agreed in writing;
6.1.7. The Client will ensure that its employees and authorized users comply with the terms of this Agreement.
7. CLIENT REGISTRATION AND ACCOUNT
7.1. To use the Services, the Client must create an account on the Platform and provide the requested registration information.
7.2. The Client is responsible for the accuracy of registration information and must update it immediately if data changes.
7.3. The Client must ensure the confidentiality and security of their login credentials. The Client is responsible for all actions performed through their account.
7.4. The Client undertakes to immediately inform Willtick of any unauthorized or suspected unauthorized login.
7.5. Willtick reserves the right to suspend or terminate the account or restrict access for security, technical maintenance, or legal reasons, or if a breach of this Agreement is identified.
8. PAYMENTS AND PRICING
8.1. Willtick provides Services based on:
8.1.1. Pre-paid tokens (credits) used to perform Service functions; and/or
8.1.2. Subscription plans, if offered on the Website.
8.2. Token requirements and prices are indicated on the Website or at the time of purchase.
8.3. Willtick reserves the right to change pricing, token rates, and subscription plans at any time. The Client is informed in advance of price changes for subscriptions. Changes take effect from the next billing period. Purchased tokens are used according to the rules in force at the time of purchase, unless the Client is informed otherwise.
8.4. Payments are processed through a third-party payment provider (e.g., Stripe). Willtick does not process payment card data itself.
8.5. Accepted payment methods may include Visa, Mastercard, PayPal, and other methods supported by Stripe.
8.6. All payments are made in Euros (EUR) unless stated otherwise.
8.7. The Client agrees to provide true, accurate, and current billing information.
8.8. The Client agrees that Willtick has the right to automatically charge payments for purchased tokens, subscription fees, or additional Services.
8.9. Invoices are generated automatically and provided in electronic form only.
8.10. Willtick reserves the right to refuse any order or limit token quantities if abuse, fraud, or resale is suspected.
8.11. Subscription payments and used tokens are non-refundable.
9. PROHIBITED ACTIVITIES
9.1. The Client may use the Services only for the purposes for which they are intended.
9.2. The Client is prohibited from:
9.2.1. Using Services for illegal or fraudulent purposes;
9.2.2. Attempting unauthorized access to servers or accounts;
9.2.3. Bypassing security or access control mechanisms;
9.2.4. Reverse engineering software or algorithms;
9.2.5. Using automated tools (scrapers, spiders, AI agents) to collect data without consent;
9.2.6. Using the Services to build competing solutions;
9.2.7. Distributing malware or viruses.
10. CLIENT CONTENT AND RESPONSIBILITY
10.1. The Client retains all rights and responsibility for “Client Content” (data, documents, etc.) uploaded to the Services.
10.2. Willtick does not monitor or verify Client Content and is not responsible for its legality or the consequences of its use.
10.3. Willtick is granted the right to process Client Content solely for providing and improving the Services in accordance with the Privacy Policy.
11. MANAGEMENT AND CONTROL
11.1. Willtick reserves the right (but not the obligation) to monitor Service use and take action against violations, including suspending access, removing content, or reporting to authorities.
12. PRIVACY AND DATA PROTECTION
12.1. Willtick processes personal data in accordance with the GDPR.
12.2. Processing terms are set out in the Privacy Policy: https://willtick.ai/privacy-policy-lt/.
12.3. Services are provided from Lithuania. Users outside the country agree to the transfer and processing of data in Lithuania under EU law.
13. VALIDITY AND TERMINATION
13.1. This Agreement is valid as long as the Client uses the Services or has an active account.
13.2. Willtick may terminate or suspend access without notice for breaches of the Agreement or to protect the stability of the Services.
13.3. Upon termination:
13.3.1. The right to use Services ends;
13.3.2. Subscription fees are non-refundable;
13.3.3. Unused tokens may be refunded if a request is made within 14 days of termination (excluding gift/bonus tokens), provided there is no suspicion of fraud.
14. CHANGES, AVAILABILITY, AND UPDATES
14.1. Willtick may modify or discontinue any part of the Services at any time.
14.2. Willtick does not guarantee uninterrupted operation and is not liable for technical downtime.
14.3. Services are provided “as is” and “as available” without any express or implied warranties.
15. LIABILITY, APPLICABLE LAW, AND JURISDICTION
15.1. Willtick is not liable for indirect losses, lost profits, or data loss.
15.2. This Agreement is governed by the laws of the Republic of Lithuania.
15.3. Disputes are resolved in the courts of the Republic of Lithuania according to Willtick’s registered office.
16. COMMUNICATION AND ELECTRONIC TRANSACTIONS
16.1. The Client agrees that electronic communications (emails, notices on the platform) have the same legal force as written documents.
17. CONTACTS
For technical issues or inquiries:
UAB Willtick
Savanorių pr. 178A, Kaunas, Lithuania
Tel.: +370 615 47198
Email: info@willtick.ai
